FAQ

There are minimum purchase quantities for some accessories. This applies in particular to:

• Sanding belts
• Fleece discs
• Grinding discs/cutting discs
• Fan grinders
• Special press inserts

You can purchase most of our products online via the Mercateo sales platform.

You can get our tools either directly from us, from selected dealers or via the Mercateo sales platform.

Our standard payment terms are 14 days 2%, 30 days net.

First, you will receive a confirmation that your inquiry has been sent, in which the requested items are listed again. Your inquiry will be forwarded to the responsible sales representative, who will contact you within 24 hours with an individual offer.

At the top right of our website you will find the "My Account" button. Click on "Register". Here you enter your contact details and your (company) address and assign a password.


Create a customer account

By creating a customer account you can use the full range of functions on our website and make inquiries more quickly. You can also save shopping lists, set different delivery addresses and view your most recent inquiries.

Create a customer account

Contact your responsible clerk as soon as possible to report the damage or defect. If there is damage, it is best to take a photo so that we can make a better assessment and help you as quickly as possible.

UPS usually picks up the next working day. Special circumstances can cause delays. If the UPS courier does not find you, they will try to pick you up again two more times or leave the shipping label in your mailbox. If you have a shipping label, dial the number printed on it and arrange a new date for pickup. If no pickup has taken place within 5 days and you have not received a label, contact us and we will arrange a new pickup.

Yes, you can pick up your order from us during our opening hours. Just let us know when you order.
Our opening hours: Mon. - Thurs.: 8:00 a.m. - 5:00 p.m. Fri.: 8:00 a.m. - 4:00 p.m.

Please send your tools to the following address:

Holger Clasen GmbH & Co. KG Alsterdorfer Straße 228 22297 Hamburg

Please include a brief description of the defect with your tool so that our technicians in the workshop know what to look for. We also need the contact details of the person who should receive the cost estimate.

Send us an email to info@holger-clasen.de or call us on 040/51128-0.
Let us know:
- Which tool you sent in for repair so that we can find a suitable replacement for you
- Whether you need accessories (batteries, charger)
This service is subject to a charge.

You have the option of using our express service. This guarantees that you will receive a cost estimate within 24 hours of the tool arriving for €39 net.

- Holger Clasen
- Viega (Nussbaum)
- Novopress
- Geberit
- Rems
- Roller
- Cembre
- Intercable - Compressed air brands from all well-known manufacturers

A cost estimate is provided free of charge. However, costs will be incurred if you decide to return the tool (unrepaired/disassembled, €60 net plus transport costs). Environmentally friendly disposal is free of charge.

When your tool arrives, you will first receive a confirmation of receipt from us. The tool will then be checked and you will receive a detailed cost estimate, which lists all the costs involved, for approval. After your approval, the repair will be carried out. If not all spare parts are available from stock, you will receive information from us and in this case you will have the option of receiving a bridging tool for the duration of the repair.

Regular care and maintenance saves you expensive repairs and extends the life of your tool. With hydraulic tools, maintenance ensures that the force is within the tolerance range and thus guarantees the quality of your work results.

We can only give information about the amount of the repair costs once the tool has been checked in our workshop. You will then receive a detailed cost estimate from us.

To ensure the longest possible service life of your tool, we recommend maintenance every 12 months or after 10,000 work cycles.

The time it takes to prepare a cost estimate for Holger Clasen tools is usually 5 working days. For third-party products, it usually takes 10 - 15 working days. The time may vary depending on the workload of the workshop.

If you have not received a cost estimate from us beyond this information, you are welcome to find out about the status of your repair process by phone or email.

Contact your responsible sales representative as soon as possible to report the damage or defect. Take a photo of the damage and send it to us immediately so that we can make a better assessment and help you as quickly as possible.

If used correctly, you have a 12-month warranty on the installed spare parts from the delivery date.

Some of our tools offer you the option of both wide and narrow crimping. Narrow crimping allows you to crimp larger cross-sections with tools that require less force (e.g. 300 sqmm with a 6-ton crimping tool). However, more crimps are then necessary. With wide crimping, you save time because fewer crimps are necessary, but for larger cross-sections you need a tool with more force.

You need a cutting tool with fine-ground blades if you want to cut fine and very fine-wire stranded conductors class 5 and 6 according to DIN 60228 (VDE 0295). The special grinding enables a precise cut and prevents the strands from jamming in the blades.

Here you will find an overview of our batteries and chargers and how they are compatible:

Battery charger assignment

The tools in the Comfort series are powered by 18 V Makita batteries, enabling greater compatibility and faster work steps.

The tools also offer the following new features:
- Improved ergonomics for fatigue-free and safe work
- Configurable opening width for cordless cutting tools to save time when adjusting
- The adjustable automatic return saves time and enables better control of the work process
- Selected tools are also available as a stand-alone device

You can find more details here

Below you will find a general overview of the cutting ranges of our tools. Please contact us if you cannot find your application.

General overview

The following batteries (14.4 V) are compatible with our cutting and pressing tools (except Comfort series):
- BAT-20 & BAT-30
- LiA-33 & LiA-34
- IPP-30 & IPP-40

The batteries (18 volts) of the following brands are compatible with our Comfort series tools:
- Makita
- Milwaukee (adapter required)
- Bosch (adapter required)
- DeWalt (adapter required)

You can get spare parts from us for tools from our current range.

We also offer many spare parts for our older models.

Please feel free to contact us. We no longer offer spare parts for sanitary presses.

You have the option of purchasing batteries and chargers from us. You can only get spare parts as part of a maintenance/repair.

Our press insert tables show you which types of connectors the respective tool can press and which press insert is required for this. If your application is not listed, we will be happy to find a special solution with you. Just contact us.

First, decide between the double rotor motor and vane motor variants.
You can find further information here

Then check the following selection criteria and choose the right motor from our selection tables.
Selection criteria for double rotor motors:
- Power [kW]
- Optimum speed range [min-1]
- ATEX

Selection criteria for vane motors:
- Direction of rotation (clockwise or reversible)
- Power [kW]
- Load torque [Nm]
- Speed range [rpm]
- ATEX

we can help you with your selection, please feel free to contact us!

You can find a detailed description here: Compressed air motor information

Shut-off clutch:
- When the nominal torque is reached, the air supply to the drive is switched off
- High shut-off precision
- High repeatability

Slip clutch:
- Brief interruption and immediate closure of the power connection at nominal torque (ratchets)
- Universally applicable, especially for soft screw connections and self-tapping screws

Direct clutch:
- Stalling behavior, torque controlled by compressed air
- Preferably for wood screw connections and structureless materials

The following overview shows what you need for the compressed air connection. Pay attention to the thread on the tool and the compressor, as well as the hose diameter. You can find an overview of the available accessories in our “Tools for surfaces” catalogue on page 108.

ELWA and ELWA Basic are integrated function monitoring systems that control and monitor the drive unit of your cordless pressing tool. At the end of the pressing process, you will receive feedback on the quality of your pressing process via LED. You will find a detailed description in the operating instructions.

ATEX is derived from the French term for explosive atmospheres “atmosphères explosibles” and refers to the EU directives for explosion protection. These directives regulate, among other things, the minimum requirements for equipment used in potentially explosive areas. We offer some of our pneumatic motors and saws for ATEX class II 2 GD c, temperature classes T4 to T6 for zones of type 1 and 2 (gas) and 21 and 22 (dust). Please feel free to contact us.

You can find the delivery date of your item under the respective item..

If you cannot find a tool on our website, it is either a discontinued model or a special item. In this case, please contact us.

You have the option of testing tools for 14 days free of charge before purchasing. Please let us know which tool you are interested in and we will check whether the respective demo device is available. When testing, make sure that you treat the tool with care. If the tool is returned defective or dirty, you may incur additional costs.

You have the option of renting selected tools on a weekly basis. The minimum rental period is one week. The fourth week's rental is free! Batteries and chargers are included in the rental price. Other accessories, such as press inserts and abrasives, are not included in the rental. Please let us know which tool you want to rent and we will check whether it is available.

You can receive all of our catalogues free of charge if you wish. You can either download the catalogues as a PDF in the Support section or we can send them to you by post.

You can find an overview of our catalogs here: Catalogues & brochures.

Contact person